Customer satisfaction is very important to us. Cheeky Chickies will exchange or refund products within 21 days of purchase but only with the original receipt, all tags still attached and the garment in original unworn condition. Cheeky Chickies requires that all requests for exchange or refund be submitted in writing via email to info@cheekychickies.com.au within 7 days of receipt of goods. There are no exchanges or refunds on sale items unless required by law. There are no exchanges or refunds on special orders of handmade jewellery or knitwear. Earrings, underwear and swimwear can not be returned due to hygiene reasons. The customer is responsible for all freight/postage costs and only the price of the item (paid by the customer) excluding any freight will be refunded. If Cheeky Chickies has issued an incorrectly sized or faulty item, we will naturally provide refund or credit for the cost of the return postage. The customer is to make sure that the goods are packaged so that they are not damaged while being returned to Cheeky Chickies. It is recommended that you use Registered Post to ensure that it does not get lost in the mail. | 